Man with Van Waddon Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Waddon provides removal, transportation and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means the person, company or organisation booking or using our services.
We, Us, Our means Man with Van Waddon and any employees, drivers, subcontractors or agents engaged to provide the services.
Services means removal, collection, delivery, transportation, loading, unloading, packing, unpacking, and any related services provided by us.
Goods means any items, property, furniture, belongings or materials that we are asked to move, transport or handle.
Booking means a confirmed request for our services, whether made online, in writing or verbally, and accepted by us.
2. Scope of Services
We provide man and van removal services for domestic and commercial customers, including but not limited to home moves, office moves, single item collections, multi-drop deliveries and light haulage within our general service area. The specific scope for each job will be agreed at the time of booking.
We may decline to handle or transport any goods which in our reasonable opinion may pose a risk to health, safety, property or the environment. This includes, but is not limited to, illegal items, hazardous materials, explosives, firearms, live animals, perishable food items, and goods which are excessively soiled or contaminated.
3. Booking Process
3.1 All bookings are subject to availability and must be agreed by us before they are considered confirmed. A booking is only confirmed when we have accepted the details and, where applicable, received any required deposit or pre-payment.
3.2 At the time of booking you must provide accurate information, including:
The collection and delivery addresses.
Access details at both collection and delivery points, including floors, lifts, parking restrictions and distance from the vehicle.
A clear description and approximate volume or quantity of goods to be moved.
Any special handling requirements, such as heavy or fragile items, dismantling or reassembly, or restricted access.
3.3 Our quotation or estimated price is based on the information you provide at the time of booking. If the information is incomplete, inaccurate or changes on the day of the job, we reserve the right to amend the price to reflect the actual work required.
3.4 We may require a deposit to secure your booking. The amount and due date of any deposit will be communicated at the time of booking. Deposits are subject to the cancellation terms set out in these Terms and Conditions.
4. Quotes and Pricing
4.1 Prices may be given as a fixed quote or as an hourly rate with a minimum charge. The pricing structure will be made clear to you before you confirm your booking.
4.2 Fixed quotes are based on the agreed description of the job, including the volume of goods, number of staff, distance, access conditions and expected duration. If the actual job substantially differs from the agreed description, additional charges may apply.
4.3 Hourly rate jobs are charged from the time our vehicle and staff arrive at the first collection address until completion at the final delivery address, including any waiting time or delays outside our control.
4.4 Additional charges may apply for:
Out-of-hours services, such as evenings, weekends or bank holidays.
Congestion charges, tolls, parking fees, permits or fines arising from instructions given by you.
Extra staff requested on the day or required due to the nature of the goods or access conditions.
Additional stops, waiting time or delays caused by you or by circumstances under your control.
4.5 All prices will be quoted in pounds sterling and are exclusive of any applicable taxes unless expressly stated otherwise.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately on completion of the job.
5.2 We may require part or full payment in advance for certain bookings, including long-distance moves, high-value jobs or work scheduled during peak periods.
5.3 If payment is not received when due, we reserve the right to charge reasonable late payment fees and interest, and to withhold delivery of goods until payment has been made in full.
5.4 If payment by card or other method is declined, you must provide an alternative valid method of payment immediately.
5.5 Where work is carried out for a business customer with agreed credit terms, invoices must be paid within the period stated on the invoice. We reserve the right to withdraw credit terms at any time.
6. Cancellations and Amendments
6.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
6.2 For standard bookings:
If you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred at our discretion, less any reasonable administrative costs.
If you cancel within 24 to 48 hours of the agreed start time, we may retain part or all of your deposit and may charge a cancellation fee of up to 50 percent of the quoted price.
If you cancel less than 24 hours before the agreed start time, we reserve the right to charge up to 100 percent of the quoted price.
6.3 For larger or long-distance bookings, or during peak periods, specific cancellation terms may apply. These will be communicated to you at the time of booking and will take precedence over the standard terms above.
6.4 If you wish to change the date, time or scope of your booking, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quote or additional charges.
6.5 We reserve the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents or road closures. In such cases, our liability will be limited to refunding any deposit or pre-payment you have made for the affected booking, and we will not be liable for any consequential losses.
7. Customer Responsibilities
7.1 You are responsible for:
Ensuring that you or an authorised representative is present at collection and delivery addresses to supervise and sign for the work.
Providing us with safe and reasonable access to the property, including arranging any parking permits, access codes or keys where required.
Ensuring that goods are properly packed, labelled and ready for transport, unless packing services have been specifically agreed as part of the booking.
Separating and clearly identifying any items that are not to be moved.
7.2 You must ensure that all appliances are disconnected, defrosted and drained where necessary before we move them, unless we have agreed to provide disconnection services.
7.3 You must not ask us to move or handle any prohibited, illegal, hazardous or unsafe items. If such items are discovered, we may refuse to move them and may terminate the job without refund.
8. Our Responsibilities
8.1 We will provide our services with reasonable care and skill and will take appropriate steps to protect your goods and property while they are in our care.
8.2 We will use suitable vehicles and equipment for the agreed job, based on the information you provide at the time of booking.
8.3 We will make reasonable efforts to adhere to agreed arrival times, but timings are estimates only and may be affected by traffic, weather, road conditions and other factors beyond our control. We are not liable for delays caused by such factors.
9. Liability for Loss or Damage
9.1 We will take reasonable care of your goods while they are being handled, transported or stored by us. However, our liability for loss or damage is subject to the limitations and exclusions set out in these Terms and Conditions.
9.2 We will not be liable for:
Any loss or damage arising from your failure to properly pack or protect goods, unless we have provided a packing service.
Normal wear and tear or minor scuffs that may reasonably occur during handling or transport.
Loss or damage to items of fragile or delicate nature, including but not limited to glass, mirrors, china, electronics or artwork, unless they have been properly packed and protected.
Loss or damage resulting from goods being over-packed in boxes that are too heavy or structurally weak.
9.3 We will not be responsible for any loss or damage where:
The goods are already damaged or defective before we handle them.
The goods have an inherent defect or are prone to damage due to their nature.
You or a third party have instructed our staff to undertake a task against our advice or which falls outside reasonable moving practice.
9.4 Any claim for loss or damage must be reported to us in writing as soon as reasonably possible and in any event within seven days of completion of the job. You must provide reasonable evidence to support your claim, including photographs and proof of value where appropriate.
9.5 Our total liability for any claim, whether arising in contract, tort or otherwise, will be limited to the lower of:
The reasonable cost of repair or replacement of the damaged goods, taking account of age, condition and depreciation.
The amount actually paid by you for the specific job in question.
9.6 We will not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of opportunity, emotional distress, or costs incurred because of delay, inconvenience or cancellation.
10. Insurance
10.1 We maintain appropriate insurance cover for our vehicles and public liability in connection with the services we provide.
10.2 Our insurance is subject to policy terms, conditions and exclusions. Additional insurance for high-value, fragile or unusual items is your responsibility unless expressly agreed otherwise in writing.
11. Waste and Disposal Regulations
11.1 We operate in accordance with relevant waste and environmental regulations. We are not a general rubbish clearance company and will only remove waste or disposable items by prior agreement.
11.2 If you require us to dispose of items, this must be agreed at the time of booking. Additional charges will apply for disposal services, which will be based on the type, weight and volume of items and any applicable disposal fees.
11.3 We will not collect, transport or dispose of hazardous, clinical or chemical waste, nor any items that would breach environmental or waste regulations.
11.4 You are responsible for ensuring that any items requested for disposal are lawful to dispose of and that you have the right to authorise their disposal.
12. Parking, Access and Restrictions
12.1 You are responsible for arranging suitable parking for our vehicles at collection and delivery addresses, including any permits or temporary permissions required.
12.2 If suitable parking is not available or if we incur parking charges or fines as a direct result of your instructions or failure to arrange suitable parking, these costs may be added to your final bill.
12.3 You must inform us of any access restrictions, such as narrow roads, low bridges, weight limits, stairs, internal obstacles, or limited lift access, at the time of booking. Failure to do so may result in additional charges or in some cases our inability to complete the job.
13. Delays and Waiting Time
13.1 If our staff are required to wait due to factors outside our control, including but not limited to delays in gaining access, waiting for keys, or goods not being ready, we may charge for waiting time at our standard hourly rate.
13.2 We are not responsible for any delays caused by third parties, such as building management, landlords, estate agents or other contractors.
14. Storage
14.1 Where we agree to store goods on your behalf, the terms of storage, including location, duration and charges, will be confirmed separately. These Terms and Conditions will continue to apply to any storage services provided.
15. Complaints
15.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to resolve it.
15.2 Complaints relating to loss or damage must follow the reporting requirements set out in the Liability for Loss or Damage section of these Terms and Conditions.
16. Data Protection and Privacy
16.1 We will collect and use your personal information only for the purposes of managing your booking, providing our services, processing payments and meeting our legal obligations.
16.2 We will take reasonable steps to protect your personal data from unauthorised access, disclosure or misuse in line with applicable data protection laws.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
18. Amendments to These Terms
18.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
18.2 Updated Terms and Conditions will be made available on request.
19. Severability
19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20. Entire Agreement
20.1 These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between you and us in relation to the services provided. They supersede any prior discussions, correspondence or understandings relating to the subject matter.
