Man With Van Waddon Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Waddon provides removal, transport, collection, delivery and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before arranging any service. These terms are intended to be practical and fair, and they apply to domestic and commercial jobs unless a separate written agreement states otherwise.
Throughout this document, references to “we”, “us” and “our” mean Man With Van Waddon, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf. Services may include loading, unloading, transport, furniture handling, item collection, short- or long-distance moves, and associated labour. Any additional services requested on the day may be provided only if available and may be charged separately.
A booking with Man With Van Waddon is deemed to form a contract once we have confirmed the job in writing, by email, text, or other agreed communication, and you have accepted the quoted price or rate. A quotation is normally based on the information you provide about the items, access, distance, timing, and any special requirements. If the details change before or during the job, we may revise the quotation to reflect the actual scope of work. Accuracy matters, as incomplete or incorrect information may lead to delays, extra charges, or inability to complete the service as planned.
To make a booking, you must provide sufficient information for us to assess the work, including the collection and delivery addresses, a description of the goods, whether any stairs, lifts, parking restrictions, narrow access, or other obstacles apply, and the preferred date and time. We may also ask for photographs or an inventory to understand the size and volume of the load. The customer is responsible for ensuring that the booking details are correct and complete. If the service involves fragile, valuable, or unusually heavy items, this should be disclosed before confirmation.
We reserve the right to decline or cancel a booking where the information provided is misleading, where the service would be unsafe, where the requested work exceeds our capacity, or where payment requirements are not met. A confirmed booking does not guarantee that every item can be moved if doing so would be unsafe, unlawful, or impractical. If necessary, our team may refuse to move items that are not listed, that differ materially from the description provided, or that present a risk to health, safety, or property.
Where a deposit is requested, the booking may be provisional until the deposit is received. Any deposit amount, payment deadline, and booking conditions will be stated at the time of quotation or confirmation. Unless expressly stated otherwise, deposits are non-refundable except where we cancel the service or where cancellation rights under these terms require a refund. The customer should keep written confirmation of the booking details and any special instructions provided.
Payment terms depend on the type and size of the job. Unless agreed otherwise in writing, payment is due on completion of the service and must be made in the method specified at booking or invoice stage. We may require full or part payment in advance for certain jobs, including larger moves, long-distance transport, weekend work, or services involving subcontracted assistance. Accepted payment methods may include bank transfer, card payment, or other agreed means, subject to availability.
If an invoice is issued, it must be paid by the due date stated. Late or failed payments may result in administrative charges, reasonable recovery costs, and interest where permitted by law. We may suspend further services, retain goods temporarily where lawful, or decline future bookings until outstanding sums are settled. The customer remains responsible for all charges even if they are arranging payment through a third party, employer, landlord, tenant, estate agent, or other representative.
All prices are based on the information known at the time of quotation and may be subject to change if the job differs from the description provided. Additional charges may apply for waiting time, failed access, extra labour, additional mileage, congestion or parking-related delays, item disassembly or reassembly, packing materials, disposal fees, and any other agreed extras. If circumstances on the day materially increase the time or resources required, we may amend the price accordingly and will seek the customer’s approval where reasonably possible before proceeding.
Cancellations and changes must be made as early as possible. If you wish to cancel or reschedule a booking, you should notify us promptly using the agreed communication method. The amount payable, or refundable, will depend on how much notice is given and whether any costs have already been incurred. Where a booking is cancelled after work has commenced or after vehicles, staff, or equipment have been allocated, a reasonable charge may be made for time, travel, and associated costs.
If the customer cancels with short notice, fails to be present, does not provide access, or prevents the work from being completed, we may treat the job as a failed booking and charge accordingly. This may include waiting time, attempted attendance, and any non-recoverable expenses. If we need to cancel or reschedule due to exceptional circumstances, operational issues, staff illness, vehicle breakdown, severe weather, unsafe conditions, or events beyond our control, we will aim to offer an alternative time or refund any payment for services not provided.
Where the customer is entitled to statutory cancellation rights, those rights will apply in addition to these terms. However, if the service is scheduled to begin within the cancellation period at the customer’s request and with their express agreement, the customer may be required to pay for work already carried out or for costs incurred before cancellation. Any refund due will be processed using the original payment method where practicable, after deducting lawful charges and any agreed expenses.
We take care to handle goods with reasonable skill and care, but our liability is limited to the extent permitted by law. We are not responsible for losses caused by inaccurate instructions, hidden defects, inadequate packing by the customer, unsecured items, pre-existing damage, or circumstances outside our control. The customer should ensure that items are suitably packed, labelled, and protected unless packing has been specifically included in the service. We are not liable for ordinary wear and tear, minor scuffs, or damage resulting from the nature of the item or the move itself, provided reasonable care has been taken.
Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service. The customer should provide evidence of the issue, including photographs, a description of the item, and any relevant supporting documents. Our liability for a proven claim may be limited to repair, replacement, or the reasonable market value of the affected item, subject to any lawful exclusions and the terms of any applicable insurance. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
The customer is responsible for ensuring that items being moved are lawful to possess, transport, and deliver. We may refuse to transport items that are dangerous, prohibited, improperly packaged, or likely to cause contamination or injury. This includes, without limitation, flammable substances, explosives, illegal goods, live animals, perishable waste without prior agreement, and any item that requires a special licence, permit, or handling procedure. If a prohibited or undeclared item is discovered, we may stop the job, remove the item from the vehicle, and charge for any time or costs incurred.
Customers must comply with all applicable waste and environmental regulations when using our service for disposal, clearance, or removal of unwanted items. We operate in accordance with UK waste laws and expect customers to provide accurate information about anything intended for disposal. Certain waste streams require special handling, documentation, or authorised disposal facilities. The customer is responsible for telling us whether the material is household waste, commercial waste, electrical equipment, furniture, soil, rubble, green waste, or any other regulated material before collection is agreed.
We may request photographs, descriptions, or declarations so that waste can be classified correctly. If the collection includes items that are subject to specific regulations, we may refuse the work, request additional information, or apply supplementary charges for compliant handling and disposal. The customer must not ask us to dispose of waste illegally, fly-tip materials, or mix controlled waste with general load items in a way that would breach environmental or transport rules. Where appropriate, we may leave suspect items behind rather than risk unlawful handling.
Any waste collected as part of the service may be transferred only to lawful destinations and handled in a manner consistent with applicable regulations. The customer agrees that any items marked for disposal are no longer wanted and may be treated as waste unless otherwise agreed in writing. If the customer later claims ownership of an item that has been lawfully disposed of following their instructions, we will not be responsible for recovery or replacement. Additional disposal fees may apply where recycling, segregation, authorised tipping, or compliance checks are required.
Access, parking, and site conditions must be arranged by the customer unless we have specifically agreed to assist. The customer should ensure there is reasonable access to the property and that any necessary permissions, permits, keys, codes, lift reservations, or parking arrangements are in place before the service begins. Delays caused by blocked access, absence of permits, restricted loading areas, or inability to obtain entry may result in waiting charges or a failed-service fee. If a move cannot safely proceed, we may leave and charge for the attendance.
The customer is responsible for protecting surfaces, fixtures, and fragile areas unless floor or property protection has been separately agreed. We will take reasonable care when moving items, but we cannot guarantee against all accidental marks or minor impacts in tight spaces or over difficult access routes. You should also ensure that electrical equipment, appliances, and furniture are properly disconnected, emptied, and ready for safe transport unless we have agreed to assist with preparation as part of the service.
Any storage, holding, or temporary retention of items must be agreed in writing. We are not a warehouse keeper unless expressly stated and accepted in a separate agreement. If goods are left with us after completion of a job or after a cancellation, and the customer does not arrange collection within a reasonable time, we may charge storage, handling, or administrative fees where lawful. We may also exercise any legal rights available in relation to unpaid charges and uncollected goods, subject to applicable law.
We may subcontract or delegate any part of the service to suitably qualified third parties where necessary for operational reasons. However, this does not affect your rights under these terms. Any third party engaged on our behalf must meet reasonable standards of competence and care. We may also use helpers or additional vehicles if the job requires it, and the customer agrees to allow reasonable substitution where the overall service remains substantially the same.
Force majeure events, including severe weather, traffic disruption, accidents, strikes, public emergencies, fire, flooding, and other events beyond our reasonable control, may affect our ability to perform the service on time or at all. In such circumstances, we will try to communicate a revised plan. We will not be liable for delays or non-performance caused by events outside our control, provided we take reasonable steps to minimise disruption. If the delay becomes excessive, either party may agree to reschedule or cancel the affected part of the booking.
Any variation to these terms must be agreed in writing by an authorised representative of Man With Van Waddon. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay in enforcing a right will operate as a waiver of that right. These terms, together with the written quotation and booking confirmation, form the entire agreement between the parties regarding the service.
These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the quotation, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer rules require otherwise. The customer and Man With Van Waddon both agree to use reasonable efforts to resolve concerns informally and promptly before commencing formal proceedings.
Nothing in these Terms and Conditions affects your statutory rights as a consumer. If you are acting as a business customer, you confirm that you have authority to enter into the contract and that the service is being arranged for business purposes where applicable. These terms are designed to reflect standard UK service expectations for a man and van service, house move support, item transport, and related logistics, while keeping the obligations clear for both sides.